FAQ
Q. Are all products in your website silver?
A. All of our products are silver. Only some products contain both silver and bronze.
Q. Are all products in your website handcrafted?
A. All of our products are handcrafted.
Q. Can I order wholesale from your website?
A. Yes, you can.
Q. What should I do to order wholesale?
A. First, You can see weights for each item and send to us e-mail about products what you want to buy.We send an information mail about wholesale prices and informations of products what you need by checking stocks. When you confirm the mail and make your payment within given time period, your order is prepared and shipped.
Q. What is the minimum order amount?
A. Each order must be at least USD 1000 to be assessed.
Q. What is the minimum order quantity?
A. Minimum order quantity (MOQ) is 5 pieces for every single product.
Q. How can I pay through your website?
A. • T/T payment
• Money order
• Western Union
• Paypal
Q. Can I order from abroad?
A. Yes.
Q. Which countries do you ship to?
A. We ship to all countries.
Q. Which courier company do you work with?
A. Within Turkey: Yurtiçi Kargo and MNG
To Abroad: TNT, DHL, Fedex, UPS [please contact us for others]
Q. Do prices include taxes and shipment?
A. No.
Q. Do you accept returns?
A. Some products can be returned in some cases.
In this cases buyers should have to pay the return shipping costs.
Q. Can we specify ring size while ordering?
A. Yes, you can. Before you decide to order the product , please contact us about size for each product.
Q. Can I order retail from your website?
A. Yes. You can shop as you wish.
Q. Can we specify stone color while ordering?
A. Yes, you can . First, please just ask available stone color for products.
Thanks.
Theia Silver Jewelry
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